SLA (A service level agreement is a part of a service contract where the level of service is formally defined.)
Bespoke levels of support are available for sites which need coverage for parts and labour on all the equipment in the school. This is usually done on a same day/next day basis.
Our SLA's are very cost effective and have been created with budget conscious schools in mind.
We can provide a technician on a regular basis to visit your site typical duties would include:
Software installation and role out
Antivirus updates and checks
Critical updates and checks
New hardware installation (terms apply)
Staff training
Fault resolution
General network maintenance
ICT budget support / planning help
ICT lesson support
Delivering the curriculum advice
Resources management (printing or timetabling etc)
Any school which uses the visiting service regularly is immediately upgraded to a ‘full service SLA customer’, which means unlimited call out the same or next day to fix any problem on the network free of charge
These visits can be scheduled on a weekly/bi weekly basis from a half day to a number of days per week.
Prices for our visiting service are very competitive.